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Customer Success Specialist

  • March 19,2021

Role Definitions

Corporate Unit: Business Operations

Functional Unit: Sales Operations

Job Number: TO/RD/SE/015

Role: Customer Success Specialist

Seniority level: Junior

Work Experience: 0-2 Years

Industry: Telecom/IoT/Electronics/Software-ITES

Employment Type: Full-time / Permanent

Location: Cochin, India


Job Description:

To bolster our customer relationship management activities, we are on the lookout for candidates who are outgoing, process driven & excellent communicators to join the Sales Operations team. In this role the chosen candidate(s) will support Cavli’s regional Business Development teams with account management activities and also play a pivotal role in Inside Sales/ Digital Sales related initiatives. This role is majorly internal sales support for the regional BD teams & partly client facing on case to case basis.


Responsibilities:

You will be responsible for

  • Managing, monitoring & updating the internal CRM on a continual basis.
  • Preparation of Bi-weekly sales insights reports for Internal stakeholders.
  • Assisting the regional sales teams with consistent, relevant & effective followup/nurturing tactics to improve the percentage of Sales Qualified Leads (SQLs’) in the sales pipeline.
  • Onboarding customers to technical support ticketing systems and bridge/support the Support Engineering team by building & maintaining processes around ticket resolutions.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and customer lifetime value.
  • Assisting the Digital Sales function with Database building,market research activities.

Qualifications and Required Technical Expertise

Required technical expertise include:
  • Experience/Knowledge in Lead Generation, Lead Nurturing, Demand Generation processes & associated tools.
  • Experience/Knowledge in account management, Database building and CRM management and social selling strategy & tactics.
  • Good understanding of customer lifecycle management.
  • Excellent interpersonal skills and ability to develop working relationships with both internal and external stakeholders.
  • Excellent written and oral communication skills.
  • Sufficient data modelling skills to prepare Insights & reports.
Minimum/Preferred Qualifications:
  • Bachelor's degree in Engineering Sciences, preferably Electronics & Communications, IT/Computer Science Engineering
  • Master's degree in Management with undergraduate degree preferably Electronics & Communications, IT/Computer Science Engineering

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